C i t y P r o m o t i o n

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We are a results-driven IT agency helping businesses unlock efficiency, scale operations, and improve customer experience through strategic planning and full-cycle development.

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Refund Policy

One-Time Payment: All purchases on this website are one-time payments. No recurring or subscription charges will occur.

Service Delivery: All services will be delivered digitally within 3–5 business days after payment confirmation. Please ensure your contact details are correct to avoid delivery delays.

Refund Eligibility: Refunds may be requested if the service is not delivered as described or if there are major issues preventing the service from being completed. Refund requests must be submitted within 30 days from the date of purchase.

Refund Method: All refunds will be issued to the original credit or debit card used for payment. Refund processing may take up to 30 working days depending on your bank or card issuer.

Refund Conditions:

  • Non-Delivery of Service: If you do not receive the service within the stated delivery timeframe, contact our support team within 30 days. Verified cases will be refunded in full.
  • Download or Access Issues: Any issues with downloading or accessing digital products must be reported within 30 days. Support will provide assistance, and if unresolved, a refund may be issued.
  • Major Defects: If the service contains a defect, our technical team will attempt to fix it within 72 hours. If the issue cannot be resolved in that time, a full refund or replacement of equivalent service will be provided.
  • Service Not-As-Described: Complaints must be submitted with evidence within 30 days of purchase. Refunds will be issued only for verified discrepancies between the service provided and the description on our website.

Children Policy: Only persons age 18 or older may access our services. We do not knowingly collect information from anyone under 13. Parents or guardians who discover their children have used our services should contact us immediately. Any orders involving underage users may be cancelled and refunded.

If you have any questions about this Refund Policy, please contact us:

City Promotion
Address: 455 Ballantyne St, El Cajon, CA 92020
Email: info@citypromotion.online
Phone: (858) 672-6396